Privacy Policy
At IF NOUS, we value privacy as part of the trust we build with our customers, visitors, collaborators and community.
This Privacy Policy explains how IF NOUS collects, uses, stores and shares personal information when you visit ifnous.com, make a purchase, contact us, subscribe to communications, participate in an event or otherwise interact with IF NOUS.
For the purposes of this Privacy Policy, “IF NOUS”, “we”, “us” and “our” refer to IF NOUS and, where applicable, its legal operating entity.
IF NOUS
37 Rue de la Tour
75116 Paris, France
Email: contact@ifnous.com
Telephone: +33 6 58 50 79 33
1. Information We May Collect
Depending on how you use our website or services, we may collect the following categories of information.
Identity and contact information
This may include your:
- name;
- email address;
- telephone number;
- billing address;
- delivery address;
- country or region;
- other information you choose to provide when contacting us.
Order and transaction information
When you make or attempt to make a purchase, we may process information relating to:
- products ordered;
- order value;
- billing and shipping information;
- payment status;
- transaction reference;
- returns, exchanges or refund requests;
- customer-service correspondence.
Where payment is processed by an external payment provider, payment information may be processed directly by that provider in accordance with its own privacy and security practices.
Communications
If you contact IF NOUS by email, contact form, social media or another communication channel, we may retain the content of your communication and the information necessary to respond.
Technical and usage information
When you visit our website, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- referring website;
- date and time of access;
- approximate location derived from technical information;
- interaction with website functionality.
This information may be collected through server logs, cookies or similar technologies.
2. How We Use Personal Information
We may use your information to:
- process and fulfil orders;
- arrange delivery;
- communicate about purchases;
- respond to customer-service requests;
- manage returns and refunds;
- provide information about products;
- prevent fraud or misuse;
- operate and secure our website;
- improve website performance and user experience;
- manage events, collaborations or reservations;
- comply with accounting, tax and legal obligations;
- send marketing communications where permitted or where you have consented.
We will not use personal information for purposes incompatible with those described above unless permitted or required by law.
3. Legal Bases for Processing
Where the GDPR applies, IF NOUS may process personal information based on one or more of the following legal bases:
Performance of a contract — for example, processing an order, taking payment, arranging delivery or responding to a request related to a purchase.
Legal obligation — for example, accounting, tax, fraud prevention or responding to lawful requests from authorities.
Legitimate interests — where necessary to operate, secure and improve our business, provided those interests do not override your fundamental rights.
Consent — where required, for example for certain marketing communications or non-essential cookies.
You may withdraw consent at any time where processing is based on consent.
Under the GDPR, individuals have rights including access, correction, erasure, restriction, portability and objection, subject to applicable conditions. Organizations generally must respond to valid rights requests without undue delay and normally within one month. European Commission
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
- remembering preferences;
- maintaining shopping-cart functionality;
- website security;
- measuring website performance;
- understanding how visitors use the website;
- analytics;
- marketing, where enabled.
Cookies necessary for the operation of the website may be used without consent where legally permitted.
Where required by law, analytics, advertising or other non-essential cookies should only be activated after the visitor has provided consent. French data-protection authority CNIL specifically requires prior consent for many non-essential cookies and trackers. CNIL
You may also manage cookies through your browser settings.
5. Marketing Communications
If you subscribe to IF NOUS news or promotional communications, we may use your email address to send information about collections, events, collaborations, products and brand news.
You may unsubscribe at any time using the unsubscribe link provided in the communication or by contacting:
Withdrawal of marketing consent does not affect transactional emails relating to purchases or customer-service matters.
6. Sharing Personal Information
We may share personal information only where reasonably necessary, including with:
- website hosting providers;
- payment service providers;
- shipping and logistics companies;
- professional advisers;
- IT and security providers;
- analytics or marketing providers where enabled;
- service providers involved in customer support;
- competent public authorities where required by law.
We do not sell personal information as a commercial product.
Service providers should receive only the information necessary to perform their relevant function.
7. International Transfers
Some technology, payment, logistics or service providers may process information outside France or the European Economic Area.
Where GDPR requirements apply, appropriate legal safeguards should be used for international transfers, such as adequacy decisions, Standard Contractual Clauses or another legally permitted transfer mechanism.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- fulfilling orders;
- providing customer service;
- maintaining transaction records;
- complying with accounting and tax requirements;
- resolving disputes;
- protecting legal rights.
Different categories of information may therefore be retained for different periods.
9. Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Your Rights
Depending on applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion;
- request restriction of processing;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent;
- object to direct marketing;
- lodge a complaint with a competent data-protection authority.
To exercise a privacy right, contact:
We may need to verify your identity before responding.
11. Children
Our website and commercial services are not specifically directed to children.
If you believe personal information relating to a child has been submitted to us improperly, please contact us.
12. Third-Party Websites
The website may contain links to external websites or social-media platforms.
IF NOUS is not responsible for the privacy practices of independent third parties. We recommend reviewing their respective privacy policies.
13. Changes to this Policy
We may update this Privacy Policy when our practices, services or legal obligations change.
The latest version will be published on this page together with the updated revision date.
14. Contact
For privacy questions or requests:
IF NOUS
37 Rue de la Tour
75116 Paris, France
Email: contact@ifnous.com
Telephone: +33 6 58 50 79 33