Return & Refund Policy
We want each IF NOUS piece to be received with confidence.
Because many IF NOUS products are created in small quantities from limited textiles, we ask customers to review product descriptions and sizing carefully before ordering.
1. Standard Online Purchases
For eligible standard products purchased online, consumers covered by EU distance-selling rules generally have the right to withdraw from the purchase within 14 days from receipt of the goods, without having to provide a reason. European Union
To exercise this right, contact:
Please include:
- your name;
- order number;
- product being returned;
- date received;
- clear statement that you wish to withdraw from the purchase.
2. Returning the Product
After notifying us of your withdrawal, return the item promptly according to the return instructions supplied by IF NOUS.
Products should be returned:
- complete;
- with original accessories where applicable;
- with labels or packaging where reasonably possible;
- free from pet hair, odors, stains or damage;
- in a condition consistent with reasonable inspection.
You may inspect a product as you reasonably would in a physical store.
Where permitted by law, you may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the product.
3. Change-of-Mind Return Shipping
For an eligible change-of-mind withdrawal, the customer is generally responsible for return shipping costs unless IF NOUS states otherwise or applicable law requires otherwise.
We recommend using a tracked shipping service.
The customer remains responsible for retaining proof of shipment.
Under EU rules, a seller must inform consumers in advance if they will bear the return cost for a standard withdrawal. European Union
4. Refund Timing
Where a statutory withdrawal applies, eligible refunds will be made within the period required by applicable law.
Under EU rules, reimbursement is generally required within 14 days after the seller is informed of the withdrawal, although the seller may wait until the returned goods are received or evidence of return shipment is provided. European Union
Refunds will normally be made using the original payment method unless otherwise agreed.
5. Original Shipping Charges
Where required by applicable EU withdrawal rules, standard outbound delivery charges will be reimbursed.
Any additional cost resulting from the customer choosing a premium or express delivery option instead of the standard delivery method may not be refundable. European Union
6. Made-to-Order, Customized or Personalized Products
Certain IF NOUS pieces may be made specifically for a customer or offered through a made-to-order process.
The EU 14-day withdrawal right generally does not apply to goods made according to the customer’s specifications or clearly personalized. European Union
Where this exception applies, it will be identified before purchase wherever reasonably possible.
This exclusion does not remove legal rights where the product is defective, damaged or does not conform to the order.
7. Care and Hygiene Products
Where a sealed product is not suitable for return for health or hygiene reasons, the statutory withdrawal right may cease once the seal has been opened, where permitted by applicable law.
This may be relevant to certain future IF NOUS care products.
8. Pre-Orders
A pre-order is not automatically the same as a personalized item.
Unless a statutory exception applies, consumer cancellation rights remain subject to applicable law.
If you wish to cancel a pre-order before shipment, contact us as soon as possible.
9. Incorrect, Damaged or Defective Items
If your order arrives:
- damaged;
- defective;
- materially different from the description;
- or you received the wrong product,
contact contact@ifnous.com promptly.
Please provide:
- your order number;
- description of the issue;
- clear photographs where relevant.
Where the product is legally non-conforming, available remedies may include repair, replacement, price reduction or refund in accordance with applicable law.
For EU consumers, goods generally carry a minimum two-year legal guarantee for lack of conformity. European Union
10. Exchanges
Because IF NOUS often works with limited fabrics and small production quantities, direct exchanges may not always be possible.
Where available, an exchange may depend on stock.
If the requested replacement is unavailable, another remedy may be offered where appropriate.
11. Items We Cannot Accept as a Voluntary Return
Subject always to mandatory consumer rights, we may refuse voluntary returns of products that are:
- visibly worn beyond reasonable fitting;
- washed;
- damaged after delivery;
- stained;
- contaminated with pet hair or strong odor;
- missing important components;
- customized or personalized where a statutory exception applies;
- opened hygiene-sensitive items where legally excluded from withdrawal.
12. Gifts
Where a gift was purchased directly from IF NOUS, refunds are normally issued to the original payment method unless otherwise required or agreed.
13. International Returns
Customers outside the country of dispatch are responsible for following applicable customs requirements when returning goods.
Import taxes or duties paid directly to local customs authorities may need to be reclaimed from the relevant authority or carrier rather than IF NOUS.
14. Contact
Return requests:
IF NOUS
37 Rue de la Tour
75116 Paris, France