Shipping Policy
This Shipping Policy explains how IF NOUS handles delivery of online orders.
1. Order Processing
After an order is placed, you will normally receive an order confirmation using the contact information supplied during checkout.
Orders may require additional processing time where they include:
- limited-edition products;
- pre-order products;
- made-to-order products;
- customized products;
- items requiring special preparation.
Any specific production estimate displayed on the relevant product page should be reviewed before purchase.
2. Delivery Destinations
Available delivery countries and methods are displayed during checkout where online shipping is available.
We reserve the right to restrict delivery to certain destinations for logistical, legal, customs or carrier-related reasons.
3. Shipping Charges
Shipping charges, where applicable, are calculated or displayed before checkout is completed.
Costs may vary according to:
- destination;
- parcel size;
- parcel weight;
- delivery service;
- order value;
- customs requirements.
4. Delivery Estimates
Any delivery estimate shown at checkout or communicated after purchase is an estimate unless expressly stated as guaranteed.
For EU consumer sales, where no different delivery date has been agreed, consumer rules generally require goods to be delivered without undue delay and no later than 30 days after the contract is concluded. European Union
Made-to-order or pre-order items may have a longer delivery period where that timeframe has been clearly agreed with the customer.
5. Tracking
Where tracking is available, tracking information may be sent after dispatch.
Tracking updates are provided by the relevant delivery carrier and may occasionally be delayed.
6. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
Please verify:
- recipient name;
- street address;
- apartment or unit number;
- postal code;
- city;
- country;
- telephone number where required by the carrier.
If you notice an error, contact us immediately at:
We cannot guarantee that an address can be changed after an order has entered the shipping process.
7. International Orders
International orders may be subject to:
- import duties;
- VAT or sales tax;
- customs clearance fees;
- brokerage or handling charges.
Unless checkout expressly states that such charges are included, these charges may be collected separately by the destination country’s authorities or carrier.
Customs rules vary by country.
Customers are responsible for ensuring that the products they order may lawfully be imported into their destination.
8. Customs Delays
International delivery may be delayed by customs processing.
Customs delays are outside IF NOUS’s direct control.
We will provide reasonable assistance with shipment information where necessary.
9. Failed Delivery
If delivery cannot be completed because:
- no recipient is available;
- the delivery address is incomplete;
- the parcel is not collected;
- the carrier cannot access the destination;
the carrier may make another attempt, hold the parcel for collection or return the parcel to sender.
Additional shipping costs arising from an incorrect address or unclaimed shipment may be charged where permitted by law.
10. Lost Parcels
If tracking indicates an unusual delay or you believe a parcel has been lost, contact:
Please include your order number.
We may need to open an investigation with the delivery carrier before a replacement or refund can be determined.
11. Damaged Parcels
If the parcel arrives visibly damaged:
- photograph the outer packaging;
- photograph the affected product;
- keep the packaging;
- contact us promptly.
This helps us investigate the shipment and determine the appropriate solution.
12. Split Shipments
An order may occasionally be dispatched in more than one shipment.
Where this occurs, you may receive more than one tracking number.
13. Pre-Orders and Made-to-Order Items
Some limited IF NOUS products may require production before shipment.
Public IF NOUS retail events have included made-to-order products and items delivered at a later date, so these products should always display their specific production estimate at the point of sale. 三越伊勢丹オンラインストア
If an order contains both available and pre-order items, shipment timing may depend on the options shown at checkout.
14. Contact
Shipping questions:
IF NOUS
37 Rue de la Tour
75116 Paris, France
Telephone: +33 6 58 50 79 33